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Master Password

AuthorMessage
Survivor
Jun 30, 2009
6
Hi!

I have been playing this game since 2009, and for whatever reason years ago I decided I wanted to put a master password on my account. I have no memory of what I made the password, and at the time I used my mother's email address for the master password. I am now well over the age of 18 and I would like to remove the master password from my account to make in-game purchases with my card, however I cannot seem to get it removed because my mother does not have access to that decade-old email account.

I am deathly afraid of my account being banned if I send an email directly to K.I. but I don't know what else to do at this point.

Please help me unlock my password?!

p.s. I do have access to my email that is NOT the master email.

Administrator
kristendragonhunte... on Dec 12, 2020 wrote:
Hi!

I have been playing this game since 2009, and for whatever reason years ago I decided I wanted to put a master password on my account. I have no memory of what I made the password, and at the time I used my mother's email address for the master password. I am now well over the age of 18 and I would like to remove the master password from my account to make in-game purchases with my card, however I cannot seem to get it removed because my mother does not have access to that decade-old email account.

I am deathly afraid of my account being banned if I send an email directly to K.I. but I don't know what else to do at this point.

Please help me unlock my password?!

p.s. I do have access to my email that is NOT the master email.
Please go ahead and contact support, it's what they are there for to help in these cases. You can use this form: https://www.wizard101.com/CustomerSupport/game