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Screen turns black after exiting

AuthorMessage
Survivor
Mar 18, 2011
28
This appears to happen every time I exit the game, whether it will be losing connection or willfully going to the main menu and pressing exit/quit. The screen turns black as it would usually when exiting full screen. The thing is that it stays black. I am not able to put any input on my Windows computer what-so-ever. This forces a hard restart which isn't something that should be done on a computer often. This started happening after the Empyrea update.

Geographer
Jun 06, 2008
824
It sounds like you may need more assistance from our Customer Support to help identify the problem.

Email: support@wizard101.com
Web: https://www.wizard101.com/CustomerSupport/game

(Also, out of curiosity, can you provide more information about the version of Windows you're using? Does Control+Alt+Delete allow you to close down the program without a hard restart?)

Survivor
Mar 18, 2011
28
Control + Alt + Delete doesn't work. I use the latest version of Windows 10. I'll be sure to contact customer support when I can.
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