Bug Reporting 101 - Please read first before posting
Hey everyone!
This is Kayly (Vanessa Mythdust), one of your friendly neighborhood QA Testers at KingsIsle. Being in QA, it’s my job to identify and reliably reproduce issues, more commonly known as bugs, that occur inside the game. These can be anything from minor cosmetic issues to major quest problems.
Player bug reports are a huge help because no matter how much we test, pesky bugs will almost always squeeze through the cracks. In addition to posting bugs here on the official message boards, you can also report them through our customer service portal or send an email to support@wizard101.com. Whichever method you choose, please take a quick glance through the forums to see if your bug has already been reported. We want to avoid duplicate bug reports as much as possible!
If you want to make your bug reports as useful as possible, please keep the below tips in mind:
Be specific. The more details, the better! Saying “X item isn’t working” won’t help us identify what’s wrong. Where did it happen? What were you doing? Keep in mind that the QA department needs to reproduce the bugs that you report, so sometimes even the smallest details can help us do that.
A picture is worth a thousand words. If you’re able to attach a screenshot of the problem or link a video, that’s awesome! Knowing what to look for and how it appears on the player end is essential for us.
Map it out. If the issue is location-based, opening up your map and taking a screenshot of where you were when it happened could save us loads of time. Otherwise, we’d have to wander around until we found the exact spot you’re describing.
Remember, we want to squash these bugs too. In-game issues can be incredibly frustrating at times, but remember to keep your bug reports informational and polite. Aggressive bug reports won’t get the problem fixed any faster ... we’re on the same side!
For exploits and very severe game breaking issues that may unbalance the economy, please do not post about them in the forums. Report them directly to our support team:
