Hi! I bought one of the bundles and it comes with a house, which I got from the gift tip, but when I went into my inventory it wasn’t there! What do I do?
Hi! I bought one of the bundles and it comes with a house, which I got from the gift tip, but when I went into my inventory it wasn’t there! What do I do?
Hiya, don't worry it might be hiding somewhere on your account! Drop Customer Support an email and ask them to find it for you, they'll be happy to help
Let them know what has happened and include the following details so they know where to look. The username of the account (not password). The bundle you bought and the wizard you redeemed it on.
They will respond to the email address associated with your account (check it is up to date if you're unsure). You'll get an auto-response letting you know they've received your ticket and you should hear back from them in 1-2 days...sometimes they're super speedy so keep your eyes open for their email.
We can contact support by logging into the website and clicking 'help & support' at the bottom of the list on the left.
There to the top left, you'll see the "Castles" Tab.
Clicking on it will display a list of your current castles/houses.
If this is not the case and the Gift Card was successfully redeemed with all the contents received by a wizard on your account, you can try contacting support.
