Game is not allowing me to turn open chat on for my account that is now 18+ since May of 2018, still not allowing changes to open chat even with an activate membership and a $10 crown purchase and other crown purchases since the changing of age to 18. Please help
Re: Changing chat from 13+ to 18+ on an 18+ account
xMythic on Jan 6, 2019 wrote:
Game is not allowing me to turn open chat on for my account that is now 18+ since May of 2018, still not allowing changes to open chat even with an activate membership and a $10 crown purchase and other crown purchases since the changing of age to 18. Please help
To access open chat we need to have used a credit/debit card for a purchase. Gift cards don't work as verification. If you have used a debit/credit card and your account should be recognised as over 18 log into the website and go to 'my accounts'. Click on 'parental controls' (if you have a master password it will prompt you for this at this point). The chat options should be shown.
Open chat does not default to 'on' when an account becomes eligible, so you will need to click it to 'on'. If the option is not showing then submit a ticket to customer support (found under 'help and support' on the website) and ask if they can check what's happened.
You will get an auto-response to your email, letting you know they have received your message. It can take a day or two after that for them to be able to deal with your message and at weekends or particularly busy times it can take a little longer. To be honest though, I've found them to be very quick so don't assume it will take days, just be patient if it does
Customer support is really good, they'll get it sorted if it's a glitch
