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I can't get my master password email

AuthorMessage
Survivor
Aug 31, 2011
3
I've tried over and over to get my new master password but it does not send to my email, plz help

A+ Student
Dec 24, 2009
1895
The master password belongs to the person who first set up the linked family of accounts. If you are not that person, you will not be able to recover that password but the original person who did set it up might be willing to pass control over to you. In many cases, that would be a parent. All they have to do is log in and change the email over to your email. Then you can change the master password.

If you are the one who originally set it all up and you don't have access to that original email account anymore, then you should contact support. Click the "Help?" icon at the top right corner of this page to get started. Hopefully they can help you get going on recovery.

Good luck!

Alia Misthaven

Illuminator
Oct 22, 2011
1304
No one can help you here.

You need to email support at support@wizard101.com open a ticket with your problem and they will get back to you