My friend just started playing this game and i decided to create a new wizard and help him along his journey through the spiral; however, i decided to pick up the quest from Boldur Goldpaws (sorry if that's spelt wrong) which leads to you talking to Zeke, Harold, and the Housing Shopkeeper. Afterwards we went back to Boldur and he instantly teleported me to Grizzleheim but my friend was stuck in loading screen. When he go stuck in the loading screen he restarted his game and now he cannot get back to Grizzleheim as talking to Boldur just tells him to speak to the three merchants. I also tried to go on my higher level character and have him port to Grizzleheim hoping that would work, but it did not.
We were both in my clown car if this means anything.
We got to level 20 and it does not even allow him to get the quest from Ambrose to go to Grizzleheim. I tried going there and it did not allow him to complete the quest.
We got to level 20 and it does not even allow him to get the quest from Ambrose to go to Grizzleheim. I tried going there and it did not allow him to complete the quest.
Ah, it sounds like he is speaking to the merchants in the preview of Grizzleheim, which is not the same as 'real' Grizzleheim (we don't meet other players there and can not speak to anyone else...I don't think there are even any fish in the waters). The game seems to think he has been ported there and is giving him the quest to speak to the merchants but he's outside the preview zone.
I think the only way to fix this is to contact support and ask them to either reset the quest or progress him - it may mean he skips speaking to the merchants but gets credited for it. I don't think this is something we can fix ourselves as it's not even the 'real' Grizzleheim so we can not port to anyone else. It may have happened because of being on a multi-player mount so it might be helpful to KI if you mention this when messaging about it. They might be able to fix it so other players don't get stuck locked out of GH too!
I wouldn't wait until level 20 to see if it just works because it might not or even if it does you could get stuck with a quest in your log that is impossible to complete. I'd drop them an email - say the account username (not password), name of wizard affected and a description of what happened
