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Characters missing

AuthorMessage
Survivor
Oct 15, 2012
2
After a period of about a 2yr absence I've come to play Wizard 101, logged in with my details paid for I month membership all fine, goes to log into game it starts me as a new member all four of my old characters are gone plus the mount I paid for, anybody know how to get this sorted plz
Armiger
Jan 18, 2010
2280
I'd suggest contacting KI right away about this issue.

Like you, I took some time away from the game in the past, when I returned, all my wizards were at the same area I left them.

So, unless someone was unfortunately able to gain access to your account and delete your characters in your absence, they should've still been there.

Like I said, contact KI and explain this situation to them.

Armiger
Jan 18, 2010
2280
Click on the "Help?" Icon to the right on this website or contact them via email here:

support@wizard101.com

Defender
Mar 12, 2018
100
kazag64 on Oct 15, 2018 wrote:
After a period of about a 2yr absence I've come to play Wizard 101, logged in with my details paid for I month membership all fine, goes to log into game it starts me as a new member all four of my old characters are gone plus the mount I paid for, anybody know how to get this sorted plz
Greetings,

Sorry to hear about this . This definitely sounds like something you are going to want to email support about. I am sure they will help you sort everything out. The email address is Support@wizard101.com.

Cheers,
Nathan

Survivor
Oct 15, 2012
2
Thx for the response guys I've emailed support, but as of yet not heard anything
Administrator
kazag64 on Oct 17, 2018 wrote:
Thx for the response guys I've emailed support, but as of yet not heard anything
Did you receive a support ticket #? If not, please try emailing support with a different email address domain (use gmail instead of yahoo, for example). The best address to use, and the one we'll need eventually, is the one linked to your account.