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canceling my subcription

AuthorMessage
Survivor
Aug 04, 2009
28
so have been getting kinda bored with wizard101 and just bought a year subsription. If i cancel my subcription do i get my money back? admisrators plz plz plz respond asap. i need to know this plz.

Administrator
Like many questions, the answer can be found in our Frequently Asked questions page here: https://www.wizard101.com/game/faq

Memberships are automatically renewed at the end of each purchased term. In order to cancel charges you will need to end your Membership before the term expires. In order to make the change please do the following:

1. Go to www.wizard101.com
2. Login with your username & Password
3. Go to "My Accounts"
4. Next to the account you would like to cancel press the "End" button.
5. You will be prompted with a confirmation. Press 'OK' if you want to proceed.

This will stop billing for the next term and revert your account back to a trial basis. To see when your account will be set back to trial go to My Accounts and you will see the Membership end date next to your username.

*** If there is NOT an end button, this means the account is either already on Free Trial status or you have already ended the Membership .***

Please note, as per the Terms of Service Agreement:

REFUND POLICY

Wizard101 Membership are non-refundable unless there are technical issues that prevent initial access to the game and cannot be resolved by customer service. All purchases for in-game items are non-refundable.

Refunds will not be given to players who have been banned from the game for any reason, including violating the terms and conditions of use.

If you have any further questions about canceling your account, please contact Mr. Lincoln through Contact Us located on the Help & Support page.


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