I suddenly thought of this idea based on what happened a while ago:
One day in the Commons (where rude and crazy people hang out), a girl came up to me and told me that my wizard looked "ugly". As in my face. (I don't think she meant my gear) I had the urge to tell her that it wasn't my fault that Wizard101 had a limited selection of faces.
So my idea is to add more options for character customizing so that you could make your character look different from someone else's. For example, you can allow us to make certain facial features bigger and smaller (not too much so it doesn't get weird or innapropriate) I love how hair colour has a lot of options, and that hairstyles can be changed in game. Maybe you could add more faces in character customization, or more types of facial features such as being able to change your eyes, mouth, nose, whatever.
I would be glad to have a wizard that kind of resembles me in real life, and being my own unique character instead of seeing random wizards having the same face as me.
The same idea can go towards adding more name options. More first names would be nice. There are a lot of common names on the list, as well as very uncommon such as Sarai, Isaiah, Saffron, Sestiva, Brahm and more. A lot of people as well as myself have uncommon names. Since I'm not allowed to reveal my real name in the message boards, I can say that one of the characters in the game has my name (spelled differently). You should overlook the characters in the game and possibly add some of the reasonable ones you missed to the list.
I agree, it's high time KI added new faces and default hairstyles rather than add more to the Crowns Shop, probly make the faces high-resolution so that they don't appear slightly pixelated.