Over a month ago, I sent KI a question and have yet to get a reply from them. A few other of my friends have had the same thing happen too. On the site it says "... 24-48 hours for a response ..." and I know over 30 days isn't under 48 hours. I'd love it if a support person answered this question too :)
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I'm sorry you haven't heard back, but we are human, so please give us another chance to resolve your question.
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Over a month ago, I sent KI a question and have yet to get a reply from them. A few other of my friends have had the same thing happen too. On the site it says "... 24-48 hours for a response ..." and I know over 30 days isn't under 48 hours. I'd love it if a support person answered this question too :)
I might sound like an "odd man out" here, but I have had GREAT results and replies from Support on more than one occasion. They have been timely, and very helpful, with suggestions or answers on how to fix my problems. So I have to disagree. KI Support might be busy at the moment, but are not by any means lacking. :-D
I have submitted issues to customer service on several occasions,and have never had an issue addressed in under 48 hrs. I think the quickest response to an issue was about 60 hrs. Most responses took 3-4 days average. Resolving an issue takes considerably longer. I once had a simple quest that failed to update,and the devs took almost 3 weeks to resolve the issue. During that time i was bombarded with requests to resend the same information i had already sent. There seemed to be no coordination between them. I realize that you are probably swamped with issues,but customer service does seem to be sorely lacking from my experiences at least.
I have had GREAT responses from support every time I have had to contact them. I always get a response with in the 48 hour period. They have been wonderful about trying to help me. They give clear instructions if they need me to do something and have even sent links to help me out finding stuff.
Yes if more than one e-mail is involved it can stretch out. But, that is to be expected. They are helping a lot of people.
:-D