Welcome to the Wizard101 Message Boards


Player Guide
Fansites
News
Game Updates
Help

Follow important game updates on Twitter @Wizard101 and @KI_Alerts, and Facebook!

For all account questions and concerns, contact Customer Support.

By posting on the Wizard101 Message Boards you agree to the Code of Conduct.

Account Character Recovery

AuthorMessage
Survivor
Jul 07, 2015
3
My account was taken by someone a few months ago and it wasnt until recently that i got it back but they deleted 2 of my main characters, one which was a lvl 130 ice and the other was lvl 50 storm boughten with crowns with the lvl 50 elixr.

It has been over 30 days but is there any chance my characters could still be restored?
it wasnt until yesterday i found out they could be restored.

Armiger
Dec 09, 2008
2140
lucky123470 on Jun 17, 2020 wrote:
My account was taken by someone a few months ago and it wasnt until recently that i got it back but they deleted 2 of my main characters, one which was a lvl 130 ice and the other was lvl 50 storm boughten with crowns with the lvl 50 elixr.

It has been over 30 days but is there any chance my characters could still be restored?
it wasnt until yesterday i found out they could be restored.
Hi lucky! Glad to hear you were able to get your account back.

Since you're already in contact with support, please reach out to them again and they'll be happy to help with your other concerns:

https://www.wizard101.com/CustomerSupport/game

Survivor
Jul 07, 2015
3
Sparck. on Jun 17, 2020 wrote:
Hi lucky! Glad to hear you were able to get your account back.

Since you're already in contact with support, please reach out to them again and they'll be happy to help with your other concerns:

https://www.wizard101.com/CustomerSupport/game
I havent gotten a response in the past over 48 hours should i contact them again?

Survivor
Jul 07, 2015
3
Ive reached out to them!
Its been 2 days so far

and no response

should i try and reach out again or should i wait?

Armiger
Dec 09, 2008
2140
lucky123470 on Jun 17, 2020 wrote:
Ive reached out to them!
Its been 2 days so far

and no response

should i try and reach out again or should i wait?
Give it another day please and then go ahead and respond. Thanks lucky!