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Security Error when trying to Redeem Codes

AuthorMessage
Survivor
Jan 19, 2015
2
So just yesterday I had purchased a bundle card from my local GameStop and I obviously want to redeem it. Well, for some odd reason every time I enter in the correct security word for the Captcha thing it tells me that it's wrong every time despite how many times I try a new one. I currently have a Support Ticket out and they've responded, but I just wanted to know if anyone has had this issue in the past.
Survivor
Jan 19, 2015
2
So I found out what it was. It turned out that my Ad-Blocker was somehow messing with it. The moment I turned it off, it worked.
Armiger
Jan 18, 2010
2280
Never had this issue before.

But I can relate to how annoying that must be.

Since you've already contacted support (which was a wise move), then they'll look into this for you and will try assisting.

For the most part, the security codes do usually match up if entered correctly.

Delver
Oct 27, 2009
272
Would it make a difference if caps lock was on or off? It matters on log in screen, not sure if it matters for the security word, just a thought.