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Paid for membership but no membership

AuthorMessage
Survivor
Jul 18, 2011
39
I paid for membership on another account, there is a receipt of my payment to Kingsisle, it says on the website that the account has membership, though the character cannot access premium zones and has a backpack limit. I would like for this to get resolved, given that I paid KI money.

Administrator
Travis GiantTalon on Dec 21, 2020 wrote:
I paid for membership on another account, there is a receipt of my payment to Kingsisle, it says on the website that the account has membership, though the character cannot access premium zones and has a backpack limit. I would like for this to get resolved, given that I paid KI money.
Hi Travis,

Please contact our support team and we'll be happy to help you out: https://www.wizard101.com/CustomerSupport/game