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Yesterday I updated my Mac from OS Yosemite to OS High Sierra. When I tried opening Wizard101 it gave me this message:
CrossOver is unable to initialize a critical component.

Failed to import cxutils module into Python. See console for errors.

The program will now exit.

I looked this issue up and I found a few other people on the forums had the same problem a while back with OS Yosemite. So I followed what they had said, to re-download the newest version of the game. I've re-downloaded it several times now and it is still giving me the same message as soon as I click on the Wizard101 application to open it. Does anyone know how to fix this or any ideas?

PS: I am not sure if there is a difference between High Sierra and Sierra, I just downloaded High Sierra because it was the only thing in the App Store for Mac Computer Updates.

Dworgyn on Sep 29, 2017 wrote:

Thank you for your report. We have an update coming soon to fix this issue.

Thanks. Can't wait till I can play wiz again!!

Dworgyn on Sep 29, 2017 wrote:

Thank you for your report. We have an update coming soon to fix this issue.

This might be a hard question but when would the update come? In a week, a few days, a month?

Dworgyn on Sep 29, 2017 wrote:

Thank you for your report. We have an update coming soon to fix this issue.

any news on the fix

Hi,

It is still not working as of the morning of October 4th.

Hi all. Please see this follow on installation procedure you'll need to do if you were affected by this issue: https://www.wizard101.com/forum/headmasters-announcements/wizard101-high-sierra-compatibility-issue-solved-8ad6a42b5ec2652f015ee97f132451e7?page=1

I have done that about 3 or 4 times and still get the message.

Worked that time! thanks :)