Hi, I recently made a purchase to buy membership and crowns with a valid credit card to prove that I am over 18 my credit card info is saved under settings, but when I go to my accounts to log in my master password I still can't activate open chat. I emailed kingisle twice for this issue its been 4 days and no reply this is seriously getting frustrating the only reason i even considered using a credit card was to use open chat. does anyone know how to fix this issue? or am i missing something?
Hi, I recently made a purchase to buy membership and crowns with a valid credit card to prove that I am over 18 my credit card info is saved under settings, but when I go to my accounts to log in my master password I still can't activate open chat. I emailed kingisle twice for this issue its been 4 days and no reply this is seriously getting frustrating the only reason i even considered using a credit card was to use open chat. does anyone know how to fix this issue? or am i missing something?
Hello, the information listed online about open chat is incorrect, and KI also admitted that it is outdated.
Here's a copy of one of my posts:
It doesn't matter that you turned 18 in real life, what really matters is when you made your account, and what age you put on it. For example, if you made an account on February 25, 2017 and you put the age as 15, then you would have to wait until February 25, 2020 to enable open chat, when your account would then be 18 years old. I suggest you look at when you made your account, and try to recall what age you put down on it. If you don't remember, I suggest emailing Kingsisle. If the option for open chat is not listed under the account options area, then you still have to wait. Buying a membership/crowns will not make it show up if you still have to wait.
HOWEVER, if you originally put down your age as 12 or younger when you made your account, then that account will NEVER get open chat. The US government makes it illegal for Kingsisle to store your age if you are 12 or younger, so there is basically no age even stored on your account when you first made it if you put one of those ages in originally.
If you put the age as at least 13, then it is simply a matter of waiting.
Hi, I recently made a purchase to buy membership and crowns with a valid credit card to prove that I am over 18 my credit card info is saved under settings, but when I go to my accounts to log in my master password I still can't activate open chat. I emailed kingisle twice for this issue its been 4 days and no reply this is seriously getting frustrating the only reason i even considered using a credit card was to use open chat. does anyone know how to fix this issue? or am i missing something?
If when you signed up, you sued a date that wouldn't put you at the age of 18, that's why. I'm not sure on the specifics, but I think if when you signed up you were under a certain age (I think 12/13) then it cannot save your age, and therefore you're seen as a kid indefinitely until KingsIsle does something about it. So example, if when you signed up in 2010 you were 11 or younger, KI can't save your age information until you're 12/13, so it keeps you as a kid indefinitely. If when you signed up you were 13, then it should register as you being 18 now, and therefore as an adult. So yeah, at this point, your only option is to wait on a response via email and see what they can do to fix it.
