I am the right age for open chat now and I can't figure out why it won't let me enable it. I thought I had to get a membership first because I read somewhere that "Members can enable open chat if they are 18+ and have their card saved on the account. which I do, and it still won't show up in the manage accounts page. Would appreciate some guidance.
I am the right age for open chat now and I can't figure out why it won't let me enable it. I thought I had to get a membership first because I read somewhere that "Members can enable open chat if they are 18+ and have their card saved on the account. which I do, and it still won't show up in the manage accounts page. Would appreciate some guidance.
The Open Chat FAQ is oudated and is not the best source for information regarding the subject. Here's a copy of one of my posts:
It doesn't matter that you turned 18 in real life, what really matters is when you made your account, and what age you put on it. For example, if you made an account on February 25, 2017 and you put the age as 15, then you would have to wait until February 25, 2020 to enable open chat, when your account would then be 18 years old. I suggest you look at when you made your account, and try to recall what age you put down on it. If you don't remember, I suggest emailing Kingsisle. If the option for open chat is not listed under the account options area, then you still have to wait. Buying a membership/crowns will not make it show up if you still have to wait. HOWEVER, if you originally put down your age as 12 or younger when you made your account, then that account will NEVER get open chat. The US government makes it illegal for Kingsisle to store your age if you are 12 or younger, so there is basically no age even stored on your account when you first made it if you put one of those ages in originally. If you put the age as at least 13, then it is simply a matter of waiting.
The Open Chat FAQ is oudated and is not the best source for information regarding the subject. Here's a copy of one of my posts:
It doesn't matter that you turned 18 in real life, what really matters is when you made your account, and what age you put on it. For example, if you made an account on February 25, 2017 and you put the age as 15, then you would have to wait until February 25, 2020 to enable open chat, when your account would then be 18 years old. I suggest you look at when you made your account, and try to recall what age you put down on it. If you don't remember, I suggest emailing Kingsisle. If the option for open chat is not listed under the account options area, then you still have to wait. Buying a membership/crowns will not make it show up if you still have to wait. HOWEVER, if you originally put down your age as 12 or younger when you made your account, then that account will NEVER get open chat. The US government makes it illegal for Kingsisle to store your age if you are 12 or younger, so there is basically no age even stored on your account when you first made it if you put one of those ages in originally. If you put the age as at least 13, then it is simply a matter of waiting.
Thank you for this clarification. I turned 18 about 4 months ago and I recently purchased a membership. It seems that I must wait until November 27 this year because I made my account Nov 27 2013 and my age at that time was 14. Therefore it will be the proper 4 years at that time
