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I found an older thread talking about the same bug, but it seems to not have been resolved: https://www.wizard101.com/forum/halstons-laboratory/no-crates-8ad6a41a521638ff01522388c20d44b8

I found some walkthroughs to see where they should be loading, and confirmed that I'm not just looking in the wrong spot, they aren't loading. They aren't loading on any of the realms, I've tried every single one of them.