To Enable Parental Controls on your or your child's account you will first need to login on our website and click on the "My Accounts" link.
Once in My Accounts you will need to click on the "Create Master Password" button on the right side of the screen. Note: If you are logging in for the first time, you may be automatically prompted to create a Master Password. Just follow the onscreen prompts!
In addition to creating a Master Password, you will also be asked to supply a Master Email address. Please use a valid e-mail address that your children cannot access. Otherwise, our security features won't be able to protect the account!
After completing the form, you should see this message: "Account management, parental controls and purchasing now enabled"
Once the Master Password has been set, it will be required to make any significant changes on the account, including making purchases or modifying chat settings. Please carefully review all of the options available to you under the "Manage" and "Parental Controls" tab within the "My Accounts" section of our website.
If you have any questions, please feel free to contact us directly so that we might provide further assistance.
the button isn't there. i carefully checked every page in the my accounts area. there is no "create master password button" located to the right. i checked the left, up, down, everywhere! its not there, but on my old accounts it was there. help please!
the button isn't there. i carefully checked every page in the my accounts area. there is no "create master password button" located to the right. i checked the left, up, down, everywhere! its not there, but on my old accounts it was there. help please!
If the button isn't there, you'll want to contact Customer Support to see if they can help track down the reason why it isn't showing up. It could be a variety of reasons, for example, you've never made a purchase with a verified Visa or your account is underage. They'll help narrow down the reasons for you. Thanks!
