I am still experiencing the game loading screen issue that started after the update. I checked with a few friends scattered across the country, and they are apparently experiencing the same. I am hazarding a guess that the "issue" is not resolved after all. Just thought you should know...
Sorry to hear you're still having troubles. The fix was able to get several players back in the game that were unable to play. Can you describe the issue you're experiencing to make sure we're on the same page? Aside from that, I'd like to ask you a few more questions
- What Operating System / Windows Version are you using? - What is the make and model of your computer? - Have you tried uninstalling/reinstalling the game? - Have you tried running the game in administrator mode? - Do you have a current Customer Support ticket open? What is your ticket number? - Is there anything "different" about the method in which you connect to the Internet? (VPN use?) - What is your timezone? - who is your Internet provider?
Please send Customer Support your WizardClient.log file.
It's quite easy to send a WizardClient.log file. The sooner you send it after you experience this issue, the better.
Navigate to your Wizard101 Folder (usually Program Files/KingsIsle Entertainment/Wizard101) then go to the Bin Folder then select "WizardClient.Log". Then just drag the file into the body of the email. Reference this message board post when you contact us.
If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the WizardClient.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped wizardclient.log.zip file.
I sent them the requested info, but have not heard back yet. Also, the issue seems to have evolved to inside the game. Whenever leaving a zone for another, the loading screen seems to lock up about 1/2 the time, making gameplay almost impossible. I wonder if any others are also having the issue?
